Question 1

Can I make calls?

Accepted Answer

Our SIM only provides data, you will not receive a phone number.
But you can use Apps such as Skype, FaceTime or WhatsApp that only require internet.

Question 2

How to connect to eSIM APP to create my account?

Accepted Answer

To be able to create an account, Install eSIM first, then Download Mobile APP and install, then you need to be connected using this eSIM cellular connectivity.
If you see this message above the screen - You are currently connected to a different network than your Ubigi cards 3G 4G. - follow these steps

If you are using a dual SIM device, make sure that you are using your eSIM for mobile data and Data roaming ON.
Turn off Wi-Fi
Restart the App or refresh the page in your Internet browser.

Once your account is created, you’ll be automatically logged in when using your eSIM, or you can use your login and password from any other connection.

Question 3

How to use tethering (hotspot)?

Accepted Answer

This eSIM works perfectly for tethering. On iOS devices you will need to manually enter the APN for it to work though. It only takes 1 minute, find all the details in the below question.

Question 4

How to manually set the APN?

Accepted Answer

Normally you should be able to connect without filling in the APN (Access Point Name), but it depends on the country you are visiting, even if it connected to mobile network still you may not able to go to internet, in this case you might have to enter APN setting manually.

Here are the steps depending on your OS:

In iOS
Go to Settings, then [Mobile Data]
In [Data Plans], select your eSIM profile [Secondary] and turn it on if it is not yet the case
When the profile is on, go to [Mobile Data Network]
Then, just type “mbb” in the all 4 APN fields: Mobile Data, LTE setup, MMS and Personal Hotspot

In Windows 10
To do so, go to Settings, > Networks & Internet, and select Mobile (or Cellular in some Windows versions).

Click on “Advanced Options”, then select “Add an APN”

In the APN field, just type “mbb”

In the APN type drop down list, select “Internet and Attach APN”
Click on Save
Switch to Airplane mode for a few seconds in the network bar, then activate cellular again:

Question 5

I cannot connect ?

Accepted Answer

If this is your first connection, it might take a few minutes for the SIM to connect.
Make sure that your location is covered by our services here.

If nothing happens try the following troubleshooting:

Check that roaming is allowed
Check that 3G and LTE are activated
Switch the device to “Airplane Mode”, then try activating “Cellular” again
Restart your device
Try adding the APN manually, Please see, How to manually set the APN? in the above FAQ section.

Question 6

What is this eSIM data service?

Accepted Answer

This eSIM is a cellular connectivity service for mobile devices. We offer worldwide prepaid data plans to keep you connected.

Question 7

Which devices are compatible?

Accepted Answer

This eSIM works with any device with cellular connectivity.
To be able to use our service, you need to have:
a SIM-unlocked device equipped with an eSIM (such as the iPhone XS, XR, Google Pixel, or laptops like the Yoga 630 or HP Spectre Folio).
Click here for more information.

Question 8

Can I make calls?

Accepted Answer

Our SIM only provides data, you will not receive a phone number.
But you can use Apps such as Skype, FaceTime, Line or WhatsApp that only require internet.

Question 9

What is a recurring data plan? (ex: 2GB/month valid 6 months)

Accepted Answer

A recurring Data Plan is an internet pack with a data envelope that is renewed automatically at specific intervals, for example with ‘2GB per month for 6 months’, you will receive a new 2GB allowance each month for 6 consecutive months
The recurring Data Plan is paid in full at the date of the initial purchase for the total duration, you will not be charged the following months.
If you have not finished your allowance, there is no rollover, you will not be able to use it during the next period.

Question 10

I did not use my plan, can I get a refund?

Accepted Answer

Unfortunately, data plans cannot be refunded.

Question 11

How can I check my balance?

Accepted Answer

Just log into your Selfcare account, your balance is updated in real time in your dashboard. The Selfcare is accessible even when you do not have any balance left.

Question 12

My plan is exhausted/expired, do I need Wi-Fi to purchase a new one?

Accepted Answer

App Selfcare, and website are always available, even when you have run out of data. You can recharge and check your balance at any time.

Question 13

Please tell me the different iOS settings when I am abroad and when I am in my home country?

Accepted Answer

When you are abroad, “Data Roaming” should be ON, and set “Mobile Data” to Secondary (to use eSIM). “Default Voice Line” should be Primary (your main phone SIM), then you will get phone calls same as usual. When you return to your country, change both to Primary (your main phone SIM). You can keep Data Plan (Secondary) as ON to see dual signal all the time as fun. It does not cost anything, when you need it, just Top-Up and use it.

Question 14

How can I find my ICCID?

Accepted Answer

In iOS
You may need this ICCID number if you have deleted eSIM and you want to use your registered account to buy a top up for a new eSIM. We can link your account and eSIM by this number.
For iPhone XS and iPhone XS Max, go to [Settings], [General], and [About], then scroll all the way down to the ICCID field. Secondary ICCID is eSIM.
(Only active SIMs ICCID are displayed, this eSIM [Data Plans] should be [ON] in Mobile Data setting)

In Windows 10
An ICCID is the reference used to identity your SIM.
To find your SIM card’s ICCID, go to “Settings”, then “Networks & Internet”:

Select “Cellular” in the left menu, then

click on “advanced options”:
The ICCID will appear at the bottom (SIM ICCID):

Question 15

How to use dual SIM devices ?

Accepted Answer

If your device is equipped with more than one SIM or eSIM, you must select the SIM containing Cellular Data’s profile to be able to connect.
All our ICCIDs start with the following numbers: 8988247
For iPhone XS and iPhone XS Max, Apple site for all details on how to use the eSIM, Click Here

In Windows 10:
To proceed, go to “Settings” then “Networks & Internet”, and select “Cellular” in the left menu.
In the drop down list, select the right SIM. For Microsoft Surface Pro 5 LTE users, the eSIM with Cellular Data is SIM 2.

Question 16

How to install using the Activation code instead of the QR code in iOS

Accepted Answer

If you cannot flash the QR code, iOS offers the possibility to enter the code manually.

You have received an email from us containing an activation code, in the following format:

LPA:1$trl.prod.ondemandconnectivity.com$GL4T09DZE6LXXXXX

To use this code in iOS, when the iPhone asks your to “Scan QR code”, click on the link “Enter Activation Code” at the bottom of the screen.

You will have to split the code in 2 fields, “SM-DP+ address” and “Activation Code”:

The SM-DP+ Address is the same for all profiles: LPA:1$trl.prod.ondemandconnectivity.com
The activation code is the last part of the link, after the last “$”.

Here’s an example:

Little recommandation: iOS will not let you go back and forth between the mail and the eSIM settings, so we advise you to copy the activation code, and to type the SM-DP+ address manually 🙂

Question 17

I have deleted my data plan, can I flash the QR code again?

Accepted Answer

QR codes can only be used once, do not delete it or reset your eSIM unless you really need to!
If you had not created an account yet, you can use our eSIM form and get a new QR code.
If you had already created an account and have an ongoing data plan, contact our Customer Service so we can proceed to a SWAP and provide you with a new QR code.

Can I make calls?

How to connect to eSIM APP to create my account?

How to use tethering (hotspot)?

How to manually set the APN?

I cannot connect ?

What is this eSIM data service?

Which devices are compatible?

Can I make calls?

What is a recurring data plan? (ex: 2GB/month valid 6 months)

I did not use my plan, can I get a refund?

How can I check my balance?

My plan is exhausted/expired, do I need Wi-Fi to purchase a new one?

Please tell me the different iOS settings when I am abroad and when I am in my home country?

How can I find my ICCID?

How to use dual SIM devices ?

How to install using the Activation code instead of the QR code in iOS

I have deleted my data plan, can I flash the QR code again?

ご質問、ご意見、お問い合わせフォーム こちらからお問い合わせになれます。

ご質問、ご意見、お問い合わせフォーム
こちらからお問い合わせになれます。